How to Reset your MFA

You’ll need to reset your MFA if:

  • You’ve gotten a new device
  • You've deleted the Microsoft Authenticator app
  • You've deleted your account from the Microsoft Authenticator app
  • You were using text/call for MFA and have a new phone number

Steps to Reset:

  1. Visit the TSC IT website
  2. Click the Virtual Agent in the bottom-right corner of the page
  3. Select ‘Multi-Factor Authentication Reset’
  4. Follow the prompts until you see confirmation that your authentication methods have been reset
  5. Log into TSC’s Workday site — you’ll be automatically prompted to set up MFA again

Do not try to sign in directly through the Authenticator app.

After Logging In:

  • Go to your contact information in Workday
  • Verify everything is correct and up-to-date
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