How to Reset Your Multi-Factor Authentication

You’ll need to reset your MFA if:

• You have a new device
• You deleted the Authenticator app
• You removed your account from the app
• You changed your phone number and previously used text/call for MFA

To reset your MFA:

1. Visit the TSC IT website
2. Click the Virtual Agent in the bottom-right corner of the page.
3. Select Multi-Factor Authentication Reset.
4. Follow the prompts until you see confirmation that your authentication methods have been reset.

After resetting your MFA, you'll need to set up your MFA again:

• You’ll be prompted to set up MFA when signing in.
• The Microsoft Authenticator App is more secure than text/call-based verification.
• Do not sign into the app using your TSC credentials.
• For help, see: How to Set Up the Microsoft Authenticator App

After Setting up MFA:

1. Log into TSC’s Workday site
2. Go to your contact information.
3. Verify everything is correct and up-to-date.