How to Reset your MFA

You’ll need to reset your MFA if:

• You’ve gotten a new device
• You've deleted the Microsoft Authenticator app
• You've deleted your account from the Microsoft Authenticator app
• You were using text/call for MFA and have a new phone number

Steps to Reset:

1. Visit the TSC IT website
2. Click the Virtual Agent in the bottom-right corner of the page
3. Select ‘Multi-Factor Authentication Reset’
4. Follow the prompts until you see confirmation that your authentication methods have been reset
5. Log into TSC’s Workday site — you’ll be automatically prompted to set up MFA again

Do not try to sign in directly through the Authenticator app.

After Logging In:

• Go to your contact information in Workday
• Verify everything is correct and up-to-date